Terms of purchase

Important Notice

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partners are working hard to ensure you receive your items as quickly as possible.

1. General

The following constitute an agreement between you and Everly Health Sdn. Bhd. (1389064-V) (“Everly Health Sdn. Bhd.”, “we” or “us”), the operator of the Everly Health Sdn. Bhd. Website EverlyVitamin.com (“the Site”), in relation to the purchase of products via the Site.  These Terms of Purchase are in addition to the Terms of Service and Privacy Policy (“the Additional Terms”), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any products via this Site, then these Terms of Purchase prevail.

By purchasing products or services via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in Malaysia any dispute that you may have with us, the Site, or any purchase or attempted purchase of products or services by you via the Site.

2. Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase products via the Site. Your ongoing purchase of products or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site. If you are paying for products as a recurring order through Everly Health Sdn. Bhd. Subscribe (as described in clause 4), we may change the the Terms of Purchase of the recurring order, by notifying you, and giving you the option to modify your next order with 14 days notice. If you do not modify or cancel your next order, we will assume that you agree to the updated Terms of Purchase.

3. Ordering products

The range of products offered over the internet directly from Everly Health Sdn. Bhd. is sourced from Everly Health Sdn. Bhd.’ Malaysian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the products ordered. Where an order has been placed under Everly Health Sdn. Bhd. Subscribe as a recurring order, you are agreeing to pay for and accept delivery of products in accordance with the terms of your recurring order unless you modify or cancel your recurring order under your account profile settings and we send you written confirmation via email of the cancellation prior to the products being dispatched to you.

Everly Health Sdn. Bhd. may change the prices published on this Site at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Everly Health Sdn. Bhd. reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Malaysia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

4. About our prices

Product availability may vary between Malaysian retail stores and Everly Health Sdn. Bhd.’ website due to different retailer offers. For deliveries within Malaysia, all prices are inclusive of the Malaysian Government’s Sales and Services Tax (SST) from the partnering delivering companies, but subject to change. For deliveries to destinations outside of Malaysia, SST is removed. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

5. Everly Health Sdn. Bhd. payments

Payments can be made by Visa, Mastercard, FPX, eWallet: TouchnGo, Boost and GrabPay only. Unless otherwise specified, the price payable for products ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of SST for Malaysian deliveries and exclusive of SST for all products shipped outside Malaysia.

6. Delivery

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in West Malaysia, orders will usually be delivered within 5 days of ordering. East Malaysia (Sabah and Sarawak) within approximately 7 days. Everly Health Sdn. Bhd. cannot guarantee delivery times, including due to reasons beyond Everly Health Sdn. Bhd. control. All deliveries are made Monday – Saturday via partnering deliverer. There are no weekend deliveries.

Purchases in West and East Malaysia will incur a flat delivery fee by our partnering deliverers. Delivery fees are subject to change without prior notice it is in accordance to the dynamic logistics fees imposed locally.

For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that Everly Health Sdn. Bhd. is not responsible for, and has no control over, the local postal service in your country. You agree that Everly Health Sdn. Bhd. cannot be held liable for any shipping issues, delays or errors originating from within your country.

Delivery fees applies to all international deliveries outside Malaysia. Delivery fees are subject to change without notice.

When ordering from Everly Health Sdn. Bhd., the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Everly Health Sdn. Bhd. has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

Everly Health Sdn. Bhd. reserves the right not to deliver products to certain countries. Please check the Purchasing FAQS for further details. Everly Health Sdn. Bhd. is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Everly Health Sdn. Bhd., for delivery outside Malaysia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the products prior to purchase.

7. Returns policy

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the products, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Malaysia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the products in question if you are looking at returning your products. To request a return or a refund, please email info@everlyvitamin.com and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Malaysian Ringgit and Everly Health Sdn. Bhd. will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Everly Health Sdn. Bhd. will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

8. Safe arrival

All products are protected sufficiently for safe arrival. If there is any damage to the package content – please ensure you include your order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged products. Upon inspection, user inflicted damages will not be refunded.

9. Title and risk

Title to the products purchased on this Site does not pass from Everly Health Sdn. Bhd. to you until we have received payment in full for the products.

10. Disclaimer of warranty

Everly Health Sdn. Bhd. is providing this Site and its contents on an ‘as is’ basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Everly Health Sdn. Bhd. and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Malaysian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, Everly Health Sdn. Bhd. expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

11. Termination

Your ability to purchase products from this Site may be terminated by Everly Health Sdn. Bhd. at any time without notice. All restrictions, licenses granted by you and limitations of Everly Health Sdn. Bhd.’ liability will survive termination.

12. Contact Everly Health Sdn. Bhd.

Everly Health Sdn. Bhd. is located at 13A-1, Pusat Dagangan PJS, Jalan PJS 5/28A, 46150 Petaling Jaya, Selangor, Malaysia. For any health and product related advice, please contact Everly Health Sdn. Bhd. via email: info@everlyvitamin.com.

Queries relating to an online order and/or ordering online are handled as such -via email; please email info@everlyvitamin.com and ensure you include your order number, if available.